Welcome to ez-pizza.com (“we,” “our,” or “us”). At ez-pizza.com, your privacy is the secret ingredient that makes our service special. Like a perfectly crafted Pizza, we aim to balance transparency, trust, and taste—in this case, the safety of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also outlines our compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By accessing or using ez-pizza.com, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services. After all, even the best recipes need the right ingredients to work!

1. Information We Collect

a. Personal Information

We collect information identifying you as an individual when you voluntarily provide it to us—think of it as the toppings you choose to personalize your Pizza. This includes:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely via third-party payment processors)

b. Non-Personal Information

Just like how we analyze which toppings are the most popular, we automatically gather non-identifiable information to make our service better. This includes:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Referring and exit pages
  • Cookies and similar tracking technologies

We use cookies to enhance your experience on ez-pizza.com, as outlined in Section 3.

c. Order and Usage Information

When you place an order or interact with our platform, it’s like building a Pizza; we take note of:

  • Order history and preferences
  • Interactions with our menu builder and features
  • Engagement with promotions and offers

2. Legal Basis for Data Collection (GDPR)

We process your personal data based on the following legal bases:

  • Consent: When you agree to our use of cookies or provide information for marketing purposes.
  • Contract Performance: To fulfill your orders and provide the services you request.
  • Legitimate Interests: To improve our platform, prevent fraud, and enhance the user experience.

3. Cookies and Tracking Technologies

Our cookies and tracking technologies are like the tools in a Pizza kitchen: essential for creating the perfect experience. These include:

  • Essential Cookies: Required for website functionality (e.g., saving your cart).
  • Performance Cookies: Help us analyze website usage.
  • Marketing Cookies: Used to deliver targeted advertisements.

Cookie Management

Under GDPR and CCPA, you have the right to manage your cookie preferences. Using our cookie consent banner, you can disable cookies through your browser settings or opt out of non-essential cookies. However, disabling cookies may affect your experience—kind of like forgetting the cheese on a Pizza.

4. How We Use Your Information

Just as a pizzeria uses the freshest ingredients to craft every pie, we use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Communicate updates, promotions, and important service changes.
  • Improve our platform, services, and user experience through analytics.
  • Ensure compliance with applicable laws and regulations, including GDPR and CCPA.

5. How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third parties, including:

  • Payment Processors: To facilitate secure transactions (e.g., Stripe.com).
  • Delivery Partners: To complete your orders.
  • Analytics Providers: To understand usage and improve our services.
  • Legal and Regulatory Authorities: To comply with applicable laws or respond to lawful requests.

Under CCPA, California residents have the right to request that their data not be sold, which we honor fully.

6. Your Rights

a. Under GDPR

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Data Portability: Request transfer of your personal data to another service provider.
  • Restriction and Objection: Limit or object to certain data processing activities, such as marketing.

b. Under CCPA

  • Right to Know: Request the categories of data we collect and share and the purposes for collection.
  • Right to Delete: Request deletion of your personal information.
  • Right to Opt-Out: We do not sell personal information, so this right is automatically honored.
  • Non-Discrimination: Exercise your rights without fear of discrimination (e.g., being denied services or charged higher fees).

To exercise your rights, please contact us at info@ez-pizza.com.

7. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, just like ensuring every pie is baked to perfection. These measures include:

  • Secure Sockets Layer (SSL) encryption for data transmission.
  • Regular system updates and monitoring.
  • Compliance with GDPR, CCPA, and PCI DSS standards.

Despite these efforts, no method of transmission or storage is 100% secure. Use our platform with confidence—we’ve got your back like a sturdy Pizza box!

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, accounting, or reporting requirements.

For GDPR compliance, users in the EU can request to limit or delete their data at any time. For example:

  • Order History: Retained for up to 7 years for tax and accounting purposes.
  • Marketing Data: Retained until you withdraw your consent or opt out.
  • Inactive Accounts: Deleted after 2 years of inactivity unless otherwise required by law.

9. Third-Party Links

Our website may contain links to third-party websites. These links are like menu recommendations—we point you in the right direction, but the choice is yours. Please review their privacy policies before sharing any information.

10. Children’s Privacy

ez-pizza.com is not intended for children under 13 years of age. We comply with the Children’s Online Privacy Protection Act (COPPA) and GDPR requirements for children’s data. If we become aware that we have collected such data, we will delete it promptly—no kids’ meals here without parental consent!

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Significant changes will be communicated to users through email notifications or a prominent notice on our website at least 15 days before taking effect. Consider this your “specials” menu—it’s always worth a quick look for updates!

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

info@ez-pizza.com

Thank you for trusting ez-pizza.com to deliver delicious pizzas and a safe, secure experience!